What happens when I make a reservation?

Once you complete your booking, the details are sent electronically to the supplier who will make the appropriate arrangements according to the information input on the booking. The supplier cannot be held responsible for errors in service due to incorrect information provided at the time of booking. It is your responsibility to check the details of your booking on the voucher prior to travel and inform us as soon as possible if there are any errors.

What does the price include?

The price will include all the services booked.

The price does not include gratuities (except for services in New York and Florida), which are at the passenger's discretion. Child seats (where available), excess luggage, sports equipment etc may incur additional cost.

What happens if my journey details change prior to departure?

Should your journey details change prior to departure simply contact us on 357-22 777977, or email us at sales@evzonastravel.com with your new details and we will update your booking accordingly. You will be responsible for any increase in price..

What happens if I cancel my booking?

You may cancel your booking at sales@evzonastravel.com any time in writing to and cancellation charges may apply. Supplier cancellation policy can be found in the Terms and Conditions section of our website.

What is your complaint policy?

Our Terms and Conditions available on the website outline our complaints procedure. Any complaint must be registered in writing and be received by Evzonas travel within 28 days of your return journey. Complaints received after this time period will not be accepted.

Complaints arising from failure to follow our Terms and Conditions, such as not travelling with your booking voucher, non-reconfirmation of transfer and incorrect information will not be considered.

In the event of being unable to find the supplier representative or driver, we ask you to call the supplier telephone number found on your booking confirmation. Failure to do this may result in any eventual claim being invalid.